Gentle Healing Privacy Policy

This privacy policy applies to the website www.gentlehealing.co.uk

What type of information do we collect?

To provide services to you as a client, we collect any information you enter on our website or provide us in any other way such as an online booking form, or payment card details.

In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; computer and connection information and purchase history. We collect personally identifiable information (name, email, telephone number) that you enter on our website, and payment details.

Please note we do not store credit card details, nor do we share financial details with any third parties.

How do we collect this information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us – your name, address, email address, payment details and any other information you choose to share at the point of booking. Your personal information will only be used for the provision of services, and we will never share your data with any third parties.  In addition, we do not store payment card details.Why do we collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

  • To provide and operate the Services;
  • To provide our Users with ongoing customer assistance and technical support;
  • To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
  • To comply with any applicable laws and regulations.

How do we store, use, share and disclose site visitors’ personal information?

Our company is hosted on the WordPress platform. WordPress provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through WordPress’s data storage, databases and the general applications. They store your data on secure servers behind a firewall. 

We use the Stripe direct payment gateway which adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We will not disclose to third parties unconnected with Gentle Healing any personal data which our clients provide without your prior, written consent, unless the governing law requires otherwise. No item of your data will be sold to or otherwise provided to third parties for any marketing purpose.

How will we communicate with you?

We may contact you to notify you regarding your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary. For these purposes we may contact you via email or telephone.

We may send you marketing information from time to time, but you can opt-out of receiving such communications at any point by clicking the ‘unsubscribe’ link in our emails or emailing patricia@gentlehealing.co.uk

How do we use cookies and other tracking tools?

Cookies are small pieces of data stored on a site visitor’s browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site.

Cookies placed on our website are ‘Essential Cookies’.  Please see the full list of cookies below:

Cookie Name

Purpose

Duration

Cookie Type

XSRF-TOKEN

Used for security reasons

Session

Essential

hs

Used for security reasons

Session

Essential

svSession

Used in connection with user login

2 years

Essential

SSR-caching

Used to indicate the system from which the site was rendered

1 minute

Essential

_wixCIDX

Used for system monitoring/debugging

3 months

Essential

_wix_browser_sess

Used for system monitoring/debugging

session

Essential

consent-policy

Used for cookie banner parameters

12 months

Essential

smSession

Used to identify logged in site members

Session

Essential

TS*

Used for security and anti-fraud reasons

Session

Essential

bSession

Used for system effectiveness measurement

30 minutes

Essential

fedops.logger.sessionId

Used for stability/effectiveness measurement

12 months

Essential

wixLanguage

Used on multilingual websites to save user language preference

12 months

Functional

 

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Contact information

If you would like to: access, correct, amend or delete any personal information we have about you, please contact us at patricia@gentlehealing.co.uk